Get in touch

Email us

What to include

One good first message saves three rounds of back-and-forth. Whatever you're writing about, tell us:

• Your order number — it's on the confirmation page you landed on after paying, and in the Stripe receipt sent to your email.
• What you expected and what you got. One sentence is plenty.
• Photos, if it's a physical problem — one of the whole book and one close-up of the fault. We can't assess a print fault from a description alone, and it's what the printer asks us for.

Common reasons to write

• Something's wrong with a book you received. Read the refunds & returns policy first — it says what we can and can't fix, and why.
• You want to cancel an order. Write immediately and put "cancel" in the subject. Books go to the press within hours of payment, and we can only stop one that hasn't been submitted yet.
• Your parcel hasn't arrived. Check the tracking link on your confirmation page, then tell us what it says.
• You want your data or your uploaded photos deleted. Say so and we'll do it. If your book has already been printed, the uploaded photos will have been deleted on their own by then — the privacy policy says what goes when, and what we're obliged to keep.
• Something in the editor is broken. Tell us your browser and what you were doing. Bug reports are welcome and read.

Business details

Printing and delivery are carried out by Prodigi on our behalf; payments are processed by Stripe. Your contract is with us, so start here rather than with them.